Contact

find a store + online retailers

Find alcott gear in a store near you or on your favorite pet supplies websites. Click here for an interactive map and complete list of other online retailers.

product returns + exchanges

Not digging our doggie gear? Let us make it right.

If you recently purchased an alcott item at a store, please return it or exchange it there according to their policies.

We can exchange web purchases for a different size or color, or a completely different product. Of course, a full refund can be provided, too, if you’re returning the item within 30 days. Click here to begin the return or exchange process.

product questions + customer service

If you would like to speak with our customer service team directly, please call 513.874.5383 during our office hours:

• 8AM to 5PM EST Monday through Thursday
• 8AM to 2PM EST on Friday

Our office is closed on the weekends and on holidays, but you can always leave a voicemail and our friendly customer service team will get back to you [and your dog!] as soon as possible. You can also send us an email to hello@paw.us.com.

become a reseller/wholesaler

If you’re a retailer interested in selling our gear, we’d love to talk. Our dealer incentives include $7.99 flat rate shipping, no minimum order and⎯most importantly⎯the chance to offer your customers one-of-a-kind, four-legged adventures.

If you’re interested, please click here to learn more.

bloggers, media + press 

Dog-loving media can be part of the alcott adventure, too. click here for brand resources + to reach our marketing/pr contact.

donation requests

Non-profit organizations can request a donation over here. Completion of the form does not guarantee a donation will be sent. Please note that our donations are usually production samples, discolored items, etc. but they are new/unused and perfectly usable. Currently, we only have donation items suitable for LARGE dogs.

general inquiries + questions

Have a product question or suggestion? Need help picking the right gear for your thrill sniffer? Let us help! Complete the form below and we will get back to you + your thrill sniffer as soon as we can.