find a store + online retailers
Find alcott gear in a store near you or on your favorite pet supplies websites. Click here for an interactive map and complete list of other online retailers.
product returns + exchanges
Not digging our doggie gear? Let us make it right.
If you recently purchased an alcott item at a store, please return it or exchange it there according to their policies.
We can exchange web purchases for a different size or color, or a completely different product. Of course, a full refund can be provided, too, if you’re returning the item within 30 days. Click here to begin the return or exchange process.
product questions + customer service
If you would like to speak with our customer service team directly, please call 513.874.5383 during our office hours:
- 8AM to 5PM EST Monday through Thursday
- 8AM to 2PM EST on Friday
Our office is closed on the weekends and on holidays, but you can always leave a voicemail and our friendly customer service team will get back to you [and your dog!] as soon as possible. You can also send us an email to firstname.lastname@example.org.
become a reseller/wholesaler
If you’re a retailer interested in selling our gear, we’d love to talk. Our dealer incentives include $7.99 flat rate shipping, no minimum order and⎯most importantly⎯the chance to offer your customers one-of-a-kind, four-legged adventures.
If you’re interested, please click here to learn more.
bloggers, media + press
Dog-loving media can be part of the alcott adventure, too. click here for brand resources + to reach our marketing/pr contact.
Non-profit organizations can request a donation over here. Completion of the form does not guarantee a donation will be sent. Please note that our donations are usually production samples, discolored items, etc. but they are new/unused and perfectly usable. Currently, we only have donation items suitable for LARGE dogs.
general inquiries + questions
Have a product question or suggestion? Need help picking the right gear for your thrill sniffer? Let us help! Complete the form below and we will get back to you + your thrill sniffer as soon as we can.