Contact

find a store + online retailers

Find alcott gear in a store near you or on your favorite pet supplies websites. Click here for an interactive map and complete list of other online retailers.

product returns + exchanges

Not digging our doggie gear? Let us make it right.

If you recently purchased an alcott item at a store, please return it or exchange it there according to their policies.

We can exchange web purchases for a different size or color, or a completely different product. Of course, a full refund can be provided, too, if you’re returning the item within 30 days. Click here to begin the return or exchange process.

product questions + customer service

If you would like to speak with our customer service team directly, please call 513.874.5383 during our office hours:

8AM to 5PM EST Monday through Thursday
8AM to 2PM EST on Friday

Our office is closed on the weekends and on holidays, but you can always leave a voicemail and our friendly customer service team will get back to you [and your dog!] as soon as possible. You can also send us an email to hello@alcottadventures.com.

become a reseller/wholesaler

If you’re a retailer interested in selling our gear, we’d love to talk. Our dealer incentives include $7.99 flat rate shipping, no minimum order and⎯most importantly⎯the chance to offer your customers one-of-a-kind, four-legged adventures.

If you’re interested, please click here to learn more.

bloggers, media + press

Dog-loving media can be part of the Alcott adventure, too. click here for brand resources + to reach our marketing/pr contact.

general inquiries + questions

Have a product question or suggestion? Need help picking the right gear for your thrill sniffer? Let us help! Complete the form below and we will get back to you + your thrill sniffer as soon as we can.

Fill out my online form.

Sizing Guide

Some pet parents ask us, "why don't you put a minimum + maximum dog weight on the packaging so I know which size to get my dog?". We have a few responses to that question, but the most common one is simply: every dog is different. Even within their own breeds, dog body shapes and weights vary drastically. Can you imagine buying your clothes based on your weight?! It just isn't practical. So before you invest in our adventure gear, we suggest measuring your thrill sniffer first. It might take a few extra minutes now, but it will save many more minutes + frustration by having to go through the return/exchange process.

Within our brand, we have done our best to create a consistent sizing system. If your dog wears our medium collar, it is likely that they will also need a medium bed and wear medium apparel + accessories. However, that's not always the case. Take Typo Cremeans, our rescued mystery mutt, for instance... his head is an small, his neck is a medium and his body can range between large and medium. We've met a few pugs and boston terriers along the way that can wear both small and medium harnesses comfortably. All of our gear that your pup has to wear around their neck, chest and/or waist is adjustable. So your particular dog could be the largest possible size of our medium gear or the smallest possible size that our large gear goes. You won't know until you measure, so please refer to our handy dandy sizing guides below before you buy.

If you're unsure, send some pictures of your dog to us at hello@alcottadventures.com and we'll do our best to fit your dog virtually. We'll exchange your gear for free if we guess wrong.

Heck, we'll even do that if you guess wrong. Click here to check out our return + exchange policy.

adventure collars, visibility collars + martingale collars

Ready to go? Click here to browse all of our adventure collars.

adventure harnesses + visibility harnesses

Ready to go? Click here to browse all of our adventure harnesses.

sleeping bag

Ready to go? Click here to purchase your explorer sleeping bag.

water adventure jacket

Ready to go? Click here to purchase your mariner life jacket.