FAQs

Why does my dog need adventure?

It’s part of their nature and their genetic heritage. Active dogs are happy dogs in much the same way that active humans are happy humans.

Where did the name Alcott come from?

The name was chosen by the creators of “Alcott Afoot,” the storybook adventure where Alcott first came to life. The name just seemed to fit. He was designed to look a little bit like everyone's dog or at least a dog you probably know.

When was alcott founded?

Our business was incorporated in 2013, but Alcott and his adventurous ways first came to life in 2011. We spent some long hours working on our brand and the plan to conquer the dog adventure gear space, even before we began on making our products.

Where is alcott headquartered?

We’re in West Chester, Ohio located just north of Cincinnati, Ohio.

What size does my dog need?

One thing we think you’ll appreciate is that if your dog wears, say, a large in alcott life jacket, he or she will likely wear a large in every other product of ours too. But before buying our gear, be sure to check out the sizing guide.

Are your products washable?

Adventures are often dirty, so yes, virtually all of products are washable, but consult the packaging and label for specifics. All of our bed covers are machine washable!

Does alcott make products for other animals?

Nope. We love all animals, but truth be told: there’s a special place in our hearts for dogs. We don’t see that changing. But this much is certain, if we did expand our product line it would still be all about adventure.

What is your return policy?

You can return an unused product you purchased on our website within 30 days for a full refund or to exchange it for another product. If over 30 days, we provide website credit only.

If you purchased your item at a retailer, you need to return the product there according to their policies.

Click here for more details or start the return/exchange process.

How can a retailer add alcott to their product lines?

If you’re a retailer interested in selling Alcott products, we’d love to talk. Our dealer incentives include a $7.99 flat rate shipping, no minimum order and⎯most importantly⎯the chance to offer your customers one-of-a-kind, four-legged adventures. If you’re interested, please click here to get started.